Project · Public administration and services
Romania Without Counters
A project for fully digitalising the interaction between citizens and the administration: fewer queues, automated procedures, online public services, with a pilot in advanced city halls and a model that can be extended nationally.
Key facts
- Type
- Project
- Theme
- Public administration and services
- ARSC role
- Documents, validates and disseminates the model to other administrations
The need
“Romania Without Counters” (România Fără Ghișee) starts from a well-known problem: many procedures still require a trip to a public counter, although they could be handled online. The time lost costs citizens and businesses and lowers trust in the administration.
Approach and ARSC’s contribution
The project builds a pilot that can be extended: advanced city halls fully digitalise a set of target procedures, and ARSC documents, validates and disseminates the model to other administrations. The aim: replicable frameworks, not isolated initiatives.
Pilot city halls are selected on the basis of their existing digital maturity and political will.
Main components
- Fully digital administrative proceduresPermits, certificates, payments, declarations. No paper, no counter, no trip to the city hall.
- A pilot in advanced city hallsSelection based on existing digital maturity and political will.
- Standardising public processes across administrationsCommon procedures, reporting frameworks, shared indicators for measuring progress.
- Integration with national systemsghiseul.ro, ROeID, the Electronic Point of Single Contact and other government systems.
- Replicable models for every city hallComplete documentation, technical support, partnerships with vetted suppliers for implementation.
How partners and public administrations get involved
Partner companies (IT, fintech, govtech)
Supporting the project, with visibility in its communications, or taking part as a supplier in a consortium.
City halls
Joining the pilot, receiving the standardised framework, support in applying for European digitalisation funding.
Central institutions
The institutions that run the national systems, for example ghiseul.ro and ROeID, can be consulted on technical matters. ARSC acts as a neutral interface.
Join “Romania Without Counters”.
For advanced city halls, IT and fintech companies and institutions that want to support the removal of public counters in Romania.